Frequently Asked Questions
Booking & Payments
How do I book a property on DestinMe?
Simply browse our listings, select your desired property, choose your dates, and complete the booking process with secure payment. You will receive instant confirmation via email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI payments, and net banking.
When will I be charged?
Payment is processed immediately upon booking confirmation. You will receive a receipt via email.
Is there a security deposit?
Yes, some properties require a refundable security deposit. This varies by property and will be clearly stated during the booking process.
Cancellations & Refunds
What is your cancellation policy?
Cancellation policies vary by property. Generally, cancellations made 7+ days before check-in receive a full refund, 3-7 days receive 50% refund, and within 48 hours are non-refundable.
How long do refunds take?
Refunds are processed within 7-10 business days to your original payment method.
Can I modify my booking dates?
Date modifications are subject to availability. Please contact us at least 72 hours before check-in to request changes.
Property & Stay
What are the check-in and check-out times?
Standard check-in is from 2:00 PM onwards and check-out is by 11:00 AM. Early check-in or late check-out may be available upon request.
Are pets allowed?
Pet policies vary by property. Look for the pet-friendly icon or check the property amenities. Additional cleaning fees may apply.
Is there a minimum stay requirement?
Minimum stay requirements vary by property and season. Most properties require at least 1-2 nights, with longer minimums during peak seasons.
What amenities are included?
Each property listing includes a complete list of amenities. Common amenities include WiFi, kitchen, parking, and swimming pools.
Support & Safety
How can I contact customer support?
You can reach us via email at official@destinme.ai or call +91 9505222555. Our support team is available 24/7 for urgent matters.
What if there is an issue with the property?
Contact us immediately at official@destinme.ai or through the property manager. We will work to resolve any issues promptly.
Are properties verified?
Yes, all properties undergo verification before listing. We conduct property inspections and verify ownership documentation.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information.
Still Have Questions?
Can't find the answer you're looking for? Please reach out to our customer support team.
Email: official@destinme.ai
Phone: +91 9505222555
