Question 1

1. Are toiletries and towels provided?

Accepted Answer

Our boutique resorts and most premium farmhouses are equipped with signature DestinMe toiletries and fresh towels. A few newly onboarded properties may not yet include these amenities. If you need additional supplies, please contact your Experience Curator — they will arrange them within hours.

Question 2

2. How do I contact my Experience Curator?

Accepted Answer

Please call our Service Number: +91 95052 22555. Our representative will connect you to the property-specific Experience Curator, who can help with décor, cakes, photography, events, or any personalized requests.

Question 3

3. Do I need a license to serve alcohol?

Accepted Answer

As per Telangana Excise Rules, a Liquor License or Temporary Event Permit is required when: • Serving more than 6 bottles (approx. 6.5 liters) at a private event. • Serving any quantity of alcohol at a commercial or event space. We're working to include this service as an add-on soon. For now, if informed at least 4 days before check-in, we can connect you with a verified licensing agent. (Liaison and challan charges apply additionally.)

Question 4

4. Can I bring my own decorator, cake, or photographer?

Accepted Answer

Guests may bring their own decorators, cakes, and photography teams — subject to each property's rules. We also offer in-house décor, cake, and photography consultation through our curators as an add-on service. For gatherings exceeding 50 guests, please contact our service number in advance for event coordination.

Question 5

5. What are the pool rules?

Accepted Answer

• Pool hours: 7:00 AM – 7:00 PM (timings may vary by property). • Proper swimwear is mandatory. • Children must be accompanied by adults at all times. • Diving, glass bottles, and loud music near pools are strictly prohibited. • Management is not responsible for injuries or accidents due to unsafe use.

Question 6

6. Is there backup power?

Accepted Answer

All properties have running water and power provided by the state electricity board. Some properties include backup generators. However, DestinMe is not responsible for power outages caused by weather or external factors.

Question 7

7. Are there CCTV cameras on the property?

Accepted Answer

All DestinMe properties are equipped with external CCTV cameras for guest safety and property security. Footage is securely handled and never shared or misused.

Question 8

8. Are pets allowed?

Accepted Answer

A few of our properties are pet-friendly. Please confirm pet policy before booking or check-in. Additional cleaning charges may apply at select properties.

Question 9

9. What if something gets damaged during my stay?

Accepted Answer

Guests are responsible for any damage to property, furniture, fixtures, or décor during their stay. Repair or replacement costs will be chargeable. DestinMe and the property owners are not liable for loss of personal belongings or accidents arising from guest negligence.

Question 10

10. Where can I smoke?

Accepted Answer

Smoking is permitted only in designated outdoor areas. Indoor smoking is strictly prohibited and may attract cleaning charges or penalties.

Question 11

11. How do I ensure my booking is legitimate?

Accepted Answer

All bookings are valid only when made through official DestinMe channels or verified partners. Beware of fraudulent third-party agents claiming affiliation.

Question 12

12. What should I do in case of an emergency?

Accepted Answer

In case of medical or safety emergencies, please contact 108 (Ambulance & Emergency Services) immediately. For fire emergencies, contact 101 (Fire Control Room). Response time may vary depending on the property's location. Our Experience Curators will assist with local emergency contacts and support.

Question 13

13. What should I expect from the natural surroundings?

Accepted Answer

Many DestinMe properties are located in natural or semi-rural settings. Guests may occasionally encounter insects, birds, farm animals, or natural sounds. Please keep doors closed and use repellents provided where necessary.

Question 14

14. How can I ensure my children's safety?

Accepted Answer

Parents and guardians must supervise children at all times, especially around pools, lawns, and open areas.

Question 15

15. What is the policy on illegal substances?

Accepted Answer

Possession or use of narcotic substances, illegal drugs, or banned items is strictly prohibited. Any such activity will result in immediate cancellation without refund, and may lead to police action. Experience Curators, field executives, or property owners have full rights to cancel the booking and request immediate vacation of the property if such violations occur.

Question 16

16. Can I do professional shoots or use drones?

Accepted Answer

• Professional photo or video shoots require prior approval from the management. • Drone usage is allowed only with written consent. • Recording or photographing other guests or staff without consent is strictly forbidden.

Question 17

17. What is expected of guests during their stay?

Accepted Answer

• Most DestinMe properties are located in outskirts or countryside zones. • Please avoid unnecessary interactions with locals and maintain respect for nearby residents. • Avoid drunk driving under all circumstances. • Loud music during late hours must comply with local noise regulations. • Guests are expected to be responsible luxury seekers — enjoy responsibly while ensuring safety, peace, and respect for surroundings.

Question 18

18. How long do refunds take?

Accepted Answer

All refunds, when applicable, will be processed to the original payment source within 7–10 working days after verification.

Question 19

19. What is the cancellation and date change policy?

Accepted Answer

At DestinMe, every stay is curated exclusively for you. To maintain fairness for all guests: Cancellation Policy • Within 7 days of check-in: No refund • 8–15 days before check-in: 50% refund • 16–30 days before check-in: 100% refund. Date Change Policy • Date change requests made within 30 days of check-in are allowed for new dates within the next 30 days, subject to availability. • A 10% rescheduling charge applies to the total booking value. • Only one date change is permitted per booking. • No refunds for no-shows or early check-outs.

Question 20

20. Is housekeeping included?

Accepted Answer

Basic cleaning before check-in is included. Mid-stay cleaning or extra housekeeping visits can be arranged as a paid add-on.

About the Stay

About the Stay

Amenities

Where You Will Be

Things to know

House rules

Health & safety

Cancellation & Date Change Policy

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Things to Know

1. Are toiletries and towels provided?

2. How do I contact my Experience Curator?

3. Do I need a license to serve alcohol?

4. Can I bring my own decorator, cake, or photographer?

5. What are the pool rules?

6. Is there backup power?

7. Are there CCTV cameras on the property?

8. Are pets allowed?

9. What if something gets damaged during my stay?

10. Where can I smoke?

11. How do I ensure my booking is legitimate?

12. What should I do in case of an emergency?

13. What should I expect from the natural surroundings?

14. How can I ensure my children's safety?

15. What is the policy on illegal substances?

16. Can I do professional shoots or use drones?

17. What is expected of guests during their stay?

18. How long do refunds take?

19. What is the cancellation and date change policy?

20. Is housekeeping included?

About the Stay

About the Stay

Amenities

Where You Will Be

Things to know

House rules

Health & safety

Cancellation & Date Change Policy

Discover DestinMe's exclusive

DestinMe-The Citadel Retreat

DestinMe-The Citadel Retreat

DestinMe-Garuda Lake Front Resort

DestinMe-Garuda Lake Front Resort

DestinMe-Mount Meadows

DestinMe-Mount Meadows

Other Nearby Properties You Might Like

DestinMe-The Citadel Retreat

DestinMe-The Citadel Retreat

DestinMe-Garuda Lake Front Resort

DestinMe-Garuda Lake Front Resort

DestinMe-Mount Meadows

DestinMe-Mount Meadows

Things to Know

1. Are toiletries and towels provided?

2. How do I contact my Experience Curator?

3. Do I need a license to serve alcohol?

4. Can I bring my own decorator, cake, or photographer?

5. What are the pool rules?

6. Is there backup power?

7. Are there CCTV cameras on the property?

8. Are pets allowed?

9. What if something gets damaged during my stay?

10. Where can I smoke?

11. How do I ensure my booking is legitimate?

12. What should I do in case of an emergency?

13. What should I expect from the natural surroundings?

14. How can I ensure my children's safety?